Your support plan has been improved!
Introducing Enhanced Support with new, valuable options that make getting support easier and more convenient than ever.
In an effort to continuously improve our customer support services, as of December 1, 2016, the Priority Support in your current Sage Business Care Platinum plan is being replaced with Enhanced Support.
Enhanced support is a more convenient and flexible way to serve you. We know that your time is valuable, therefore we are offering Platinum support customers the ability to schedule a call back from a subject matter expert.
The new and improved benefits of Enhanced Support are:
1. You are entitled to first-class phone support and convenient appointment scheduling, especially during periods of heavy call volumes.
2. You have the ability to schedule a support call-back at your convenience. You will receive a call-back from a subject matter expert who is best able to resolve your issue.
- Available year round five days a week, six days a week during peak season.*
- As of December 1, 2016, schedule an appointment online.
- No need to wait in phone queues for issues that are not urgent.
- Discuss any issue including business processes or best practices.
- Schedule a year-end close appointment to help with your year-end processes.
We are pleased to provide these support plan improvements to make your Sage experience more valuable. If you have any questions about your support plan, please contact us through Sage Customer Service chat.
Note: Customers who are currently on a Platinum plan will now have access to Enhanced Support. As of December 1, 2017, all Platinum plans will only provide Enhanced support.
You can contact technical support by phone five days a week from 6:00 a.m. to 5 p.m. PT.
Thank you for using Sage.
The Sage 50 Team
*Appointments available to customers Saturdays only during peak season in order to serve our customers as quickly as possible. Peak season is in January.
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